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Frequently Asked Questions
How can I get started with Xmind quickly?
You can explore our User Guide and Video Tutorial for more information. Additionally, our Mind Map Gallery offers inspiring templates from other users that you can refer to for ideas.
What happens to my mind maps after my subscription expires?
Your mind maps will remain safely stored and accessible. However, you won’t be able to access all paid features until your subscription is renewed.
What should I do if I have questions?
If you have any questions, feel free to check our FAQ for helpful answers. If you still need assistance, don't hesitate to reach out to us at support@xmind.com – we're happy to help!
What is the Premium Plan?
The Premium Plan includes the original Xmind Pro and our brand-new features, such as real-time collaboration in application, cloud storage for mind maps, and more AI copilot to enhance inspiration and brainstorming.
Can the Pro Plan be upgraded to the Premium Plan?
Yes. However, we highly recommend upgrading your plan within the same platform where you originally purchased the Pro Plan.
Does the Premium Plan work on both mobile and desktop?
Yes. The Premium Plan supports real-time collaboration and cloud storage on both mobile and desktop platforms. AI features will be available soon.
What is credit? When are credits consumed?
Credits are a virtual currency used within Xmind AI that enable users to access various AI features, including automatic mind map generation, to-do list creation, and idea expansion based on selected topics.
Which and how many devices do you support?
Xmind is available on Windows, macOS, Linux, iOS/iPadOS, and Android. One subscription allows you to upgrade Xmind Pro or Xmind Premium on up to 5 Mac/PCs and 5 mobile devices.
Do you offer a free trial?
Yes, you can start a 7-day free trial by clicking here, or reach out to sales@xmind.com. You’ll have full access to the plan with no pressure or limitations.
Free trials are only available for yearly subscription, excluding monthly subscriptions.
How can I subscribe to Xmind Pro/Premium?
You can subscribe to Xmind directly from this page or by contacting sales@xmind.com. We securely process payments via Stripe, supporting credit or debit cards with SSL encryption. If needed, we also accept alternative payment methods such as PayPal or bank transfer.
Do you offer discounts for NPO/GOV/NGO?
Yes! We offer special discounts for NGOs, NPOs, and government institutions. If you're part of an eligible organization, you can purchase directly from this page or contact us at sales@xmind.com with details about your institution. Our team will be happy to assist you with the application and provide a customized offer.
How do I cancel my subscription and request a refund?
The subscription automatically renews and can be canceled anytime. If you purchase Xmind Pro/Premium Yearly from our website, we offer a 7-day money-back guarantee, allowing you to use Xmind risk-free. If you are unsatisfied with Xmind, you can request a 100% refund within 7 days. Please send your order number or email account to support@xmind.com for a refund.
For the monthly subscription and AI Credits Add-on, our policy does not support refunds.
