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Apple App Store Purchase Activation

Why is my Xmind account still free after subscribing via the App Store? If you also encountered this problem, this article will offer you a complete guide.

How to activate the purchase in the iOS App Store？

1. Launch Xmind for iOS

2. Enter Settings

3. Sign in with your Xmind account

4. Tap Restore Purchase.

If your account is still on trial after performing the above steps, please contact us and send the following details in your ticket submission.

1. Attach a copy of your receipt as proof of purchase

2. Take a screenshot of the error you get when you restore the purchase

3. Let us know your Xmind ID (not Apple ID)

4. Send feedback in Xmind for iOS (Settings > Feedback)

How to activate the purchase in the MacOS App Store?

1. Download the latest version of Xmind from the App Store

2. Click Xmind > Uprgade > Restore Purchase

1. If you fail to restore the purchase, please try to log out your Apple ID and sign in, then try the above steps again.

• Choose Apple menu  > System Preferences

• Click Apple ID, then click Overview (If you use macOS High Sierra or earlier, click iCloud)

• Click Sign Out

If your account is still on trial after performing the above steps, please contact us and send the following details in your ticket submission.

1. Attach a copy of your receipt as proof of purchase

2. Take a screenshot of the error you get when you restore the purchase

3. Let us know your Xmind ID (not Apple ID)

4. Send feedback in Xmind for Desktop ( Help > Feedback ), we need to get the log file to examine the problem.